Purpose – The purpose of this paper is to examine the representation of migrant employees in German organizations and to demonstrate that their employment opportunities are outcomes of diversity strategies – i.e. patterns of personnel practices and the reasons that cause them or are alleged...

Purpose – The purpose of this paper is to theoretically and empirically analyse the question how organizations become inclusive – with special regard to migrants – and the potential limits to inclusion. Design/methodology/approach – The paper develops a theoretical framework based on...

Purpose With a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are (re-)produced and which role gender plays in this process of “doing class”. Design/methodology/approach The...