Bernauer, Vanessa Sandra; Sieben, Barbara; Haunschild, Axel - In: Equality, Diversity and Inclusion: An International Journal 42 (2022) 4, pp. 494-511
Purpose With a focus on service encounters in the luxury segment of hospitality and tourism, the authors analyse how inherent social class distinctions and status differences are (re-)produced and which role gender plays in this process of “doing class”. Design/methodology/approach The...