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So, Kevin Kam Fung
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Tourism management : research, policies, practice
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International journal of hospitality management
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International Journal of Contemporary Hospitality Management
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Technology-enabled services : importance and role of technology readiness
Wang, Ying
;
Sparks, Beverley
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
1
,
pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
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22
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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23
An eye-tracking study of tourism photo stimuli : image characteristics and ethnicity
Wang, Ying
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
5
,
pp. 588-602
Persistent link: https://www.econbiz.de/10011486255
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24
Same but different : Chinese-American and Mainland Chinese consumers’ perceptions of and behavior in a service failure situation
Weber, Karin
;
Hsu, Cathy H. C.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
33
(
2016
)
4/6
,
pp. 471-496
Persistent link: https://www.econbiz.de/10011517125
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25
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
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26
Perceived prevalence and personal impact of negative online reviews
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
Journal of service management
27
(
2016
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10011563656
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27
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
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28
Natural and built photographic images : preference, complexity, and recall
Sparks, Beverley
;
Wang, Ying
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 868-883
Persistent link: https://www.econbiz.de/10010469241
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29
Predicting wine tourism intention : destination image and self-congruity
Pratt, Marlene A.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
31
(
2014
)
3/4
,
pp. 443-460
Persistent link: https://www.econbiz.de/10010395946
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30
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
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