Almost 30 years ago, researchers began a systematic study of innovation by end users and user firms. At that time, the phenomenon was generally regarded as a minor oddity. Today, it is clear that user-centered innovation is a very powerful and general phenomenon. It is rapidly growing due to...

Purpose – The purpose of this paper is to highlight the nature and policy implications of the shift from producer‐centred product and service design to innovation by the user, specifically internet‐supported collaborative design by user communities. Design/methodology/approach – An...