The design of business processes often ignores detailed consideration of service cost. With competitive market pressure, this has become a key factor for the service sector. The ideas discussed in this paper are a result of research into automating the re-engineering of business processes. This...

Most of the current attempts for business process optimisation are manual without involving any formal automated methodology. This paper proposes a framework for multi-objective optimisation of business process designs. The framework uses a generic business process model that is formally defined...

Business process redesign and improvement has become an increasingly attractive subject in the wider area of business process intelligence. Although there have been many attempts to establish a business process redesign framework, there is little work on the actual optimisation of business...

Manufacturers aim to design product-service systems (PSS) which integrate services with products to attain sustained competitive advantage from a life cycle perspective. PSS design should be customised solutions which are aligned to integrated stakeholders' capabilities, a subject which the...

Manufacturers aim to design product-service systems (PSS) which integrate services with products to attain sustained competitive advantage from a life cycle perspective. PSS design should be customised solutions which are aligned to integrated stakeholders' capabilities, a subject which the...

The aerospace and defence industries are moving towards new types of agreement such as availabilitycontracts based on Product-Service System (PSS) business models. Obsolescence has become one of themain problems that will impact on many areas of the system during its life cycle. This paper...

In response to the increasingly volatile and competitive environment, organisations are examining how their core business processes may be redesigned in order to improve business performance and market responsiveness. However, there is a lack of holistic approaches towards business process...