Purpose – This paper aims to illustrate the peculiar knowledge management (KM) issues in UN peacekeeping, the practices adopted, their practicability and problematic aspects. Design/methodology/approach – This case study deals with a “frontier” experience that summarizes many elements of...

Purpose: Counter-knowledge is knowledge learned from unverified sources and can be classified as good (i.e. harmful, for instance, funny jokes) or bad (for example, lies to manipulate others’ decisions). The purpose of this study is to analyse the relationship between these two elements and...

The growing interest in Intellectual Capital management and Knowledge Management is now reaching small companies, especially those in the Knowledge-Intensive Business Services (KIBS) sector. This paper aims to explore this issue, starting from the assumption that a planned and systematic...

This paper examines the concept of emergent KM approach in small companies. The origins of consideration are grounded in the theory of strategic management literature and in particular in the distinction between deliberate versus emergent approach towards strategic planning. Using the...

Purpose: Enterprise social media (ESM) platforms are rapidly diffusing in the business context because they can bring substantial benefits to companies by enhancing their knowledge management (KM) processes. However, such benefits materialize only if active employee participation is ensured....