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Examining the impact of service quality : a meta-analysis of empirical evidence

Carrillat, François A.; Jaramillo, Fernando; Mulki, Jay P. - In: Journal of marketing theory and practice 17 (2009) 2, pp. 95-110

Persistent link: https://www.econbiz.de/10003827786

Sales effort: the intertwined roles of the leader, customers, and the salesperson

Jaramillo, Fernando; Mulki, Jay P. - In: The journal of personal selling & sales management : JPSSM 28 (2008) 1, pp. 37-51

Persistent link: https://www.econbiz.de/10003735621

Workplace isolation, salesperson commitment, and job performance

Mulki, Jay P.; Locander, William B.; Marshall, Greg W.; … - In: The journal of personal selling & sales management : JPSSM 28 (2008) 1, pp. 67-78

Persistent link: https://www.econbiz.de/10003735639

Regulation of emotions, interpersonal conflict, and job performance for salespeople

Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630

Persistent link: https://www.econbiz.de/10010496161

A research agenda for sales

Jaramillo, Fernando (ed.); Mulki, Jay P. (ed.) - 2021

Contents: Preface / Jay Mulki and Fernando Jaramillo -- 1 An exploration of sales activities from a service ecosystems perspective / Nathaniel N. Hartmann, Heiko Wieland and Bruno Lussier -- 2 From sales force automation to digital transformation: how social media, social CRM, and artificial...

Persistent link: https://www.econbiz.de/10012487433

Toward understanding remote workers' management of work-family boundaries : the complexity of workplace embeddedness

Eddleston, Kimberly A.; Mulki, Jay P. - In: Group & organization management : an international journal 42 (2017) 3, pp. 346-387

Persistent link: https://www.econbiz.de/10011701813

Joint impact of ethical climate and external work locus of control on job meaningfulness

Mulki, Jay P.; Lassk, Felicia G. - In: Journal of business research : JBR 99 (2019), pp. 46-56

Persistent link: https://www.econbiz.de/10012023560

Customer-directed extra-role performance and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions

Mulki, Jay P.; Wilkinson, John W. - In: Australasian marketing journal 25 (2017) 3, pp. 206-214

Persistent link: https://www.econbiz.de/10011792002

The interplay of emotion regulation and sales experience in salesperson conflicts : evidence from an emerging economy

Darrat, Mahmoud A.; Mulki, Jay P.; Swimberghe, Krist - In: Journal of global marketing 30 (2017) 2, pp. 99-109

Persistent link: https://www.econbiz.de/10011779410

Differences in family-owned SMEs' ethical behavior : a mixed gamble perspective of family firm tax evasion

Eddleston, Kimberly A.; Mulki, Jay P. - In: Entrepreneurship theory and practice : ET&P 45 (2021) 4, pp. 767-791

Persistent link: https://www.econbiz.de/10012521510

A service of the

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