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Cook, Sarah; Maurer-Fazio, Margaret - In: Journal of Development Studies 35 (1999) 3, pp. 1-15

Persistent link: https://www.econbiz.de/10009224721

Introduction: Green Economy and Sustainable Development: Bringing back the ‘social’

Cook, Sarah; Smith, Kiah - In: Development 55 (2012) 1, pp. 5-9

Any transition to a sustainable and equitable ‘green economy’ will require restructuring patterns of production, consumption and distribution and finding innovative development ‘alternatives’ to achieve justice on a global scale. Social dimensions – including social and distributive...

Persistent link: https://www.econbiz.de/10009647738

Concluding Comments

Cook, Sarah - In: The European Journal of Development Research 23 (2011) 4, pp. 546-549

Persistent link: https://www.econbiz.de/10009274342

Change management excellence : using the 4 intelligences for successful organizational change

Cook, Sarah; Macaulay, Steve; Coldicott, Hilary - 2004

Persistent link: https://www.econbiz.de/10004799833

BEST PRACTICE - Complaint handling - Why complaints are often badly handled and actions that can improve customer relations.

Cook, Sarah; Macaulay, Steve - In: ADMAP : for decisionmakers in advertising, marketing, … (2013), pp. 44-45

Persistent link: https://www.econbiz.de/10010068959

China as a new shaper of international development: the environmental implications

Urban, Frauke; Mohan, Giles; Cook, Sarah - In: Environment, development and sustainability : a … 15 (2013) 2, pp. 257-263

Persistent link: https://www.econbiz.de/10010087445

Customer service: What's a smile got to do with it?

Cook, Sarah; Macaulay, Steve - In: Managing service quality : MSQ ; an international journal 7 (1997) 5, pp. 248-252

Persistent link: https://www.econbiz.de/10007197691

Practical steps to empowered complaint management

Cook, Sarah; Macaulay, Steve - In: Managing service quality : MSQ ; an international journal 7 (1997) 1, pp. 39-42

Persistent link: https://www.econbiz.de/10007201130

Problems and Pitfalls of Customer Service Initiatives

Macaulay, Steve; Cook, Sarah - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 32-35

Persistent link: https://www.econbiz.de/10007213541

Problems and Pitfalls of Customer Service Initiatives

Macaulay, Steve; Cook, Sarah - In: Managing service quality : MSQ ; an international journal 4 (1994) 4, pp. 32-35

Persistent link: https://www.econbiz.de/10007217956