The article studies main stages of evolution of understanding and formation of approaches to quality management. It … traces appearance and development of scientific thought in the theory of quality management from the point of view of the … to allocate eight main stages of evolution in quality management, which was reflected in the scheme developed by the …

article we analyse the quality of the service offered by consultancy companies, more specifically, those consultancies … these benefits and the quality of service as perceived by the clienl. Our results come from an empirical study carried out …. AdditionaIly, we have analysed the relationship between the quality offered by the consultancies with respect to their size, as …

continuously improve the work. The right solution to achieve all expectations is the Total Quality Management. …

Despite long‐standing interest in the quality movement by marketing scholars, marketing managers have not seized … opportunities to provide leadership as the quality movement has centered attention on customer satisfaction. Significant corporate … investments in quality programs suggest that the recent revision of the ISO 9000 standards to focus on collection and use of …