This paper aims to set the stage for the development of an index that measures progress towards sustainability in the service sector. A review of the academic literature reveals history and theories on the subject, while a look at the trade literature describes what is happening in each of 13...

Customer-driven orientation for continuous improvement is an essential element embedded in the service industry. Sales representatives stress the unique qualities of their products or services to emulate and improve upon existing and potential competitors resulted in making their customers...

Human capital plays an important role and acts as a strategic resource that helps firms achieve strategic competitiveness. In the global business context, understanding the expectations and behaviors of employees in different cultures is paramount for international and multicultural...

Understanding the current business cycle of a nation is essential for individuals, enterprises, and the government in order to make appropriate strategic decisions and take advantage of business opportunities. At a specific period of economic activities, the business cycle develops moderately...

Science and technology have catapulted the possibilities of cloning into reality. Over the past few decades, cloning has given rise to aggressive research and business opportunities that have transformed society's views on the scientific andcommercial uses, as well as abuses, of cloning. The...