The literature acknowledges that the type and the level of supply chain integration differ in various situations. This paper investigates the influence of business conditions on internal and external information sharing and the role of ICT in order processing, using a multi-case study among...

Purpose – The aim of this paper is to investigate which integrative planning and control practices are used in hospitals and what their effects are on patient flow. Design/methodology/approach – The study is based on a three‐hospital multi‐case study carried out in The Netherlands. The...

Quality management ignores organizational culture to a great extent. Establishes the relationship between organizational culture and quality management and presents a method for measuring organizational culture, illustrating the relationship in a case study. Gives recommendations for using the...

Purpose – Buyer‐focused operations aim at a high level of supply chain alignment by singling out resources for one buyer in order to serve this buyer optimally. The purpose of this paper is to identify what business characteristics make suppliers choose buyer‐focused operations as a supply...

Purpose – The concept of buyer focus has recently been introduced as a new supply chain strategy, although the design and operation of buyer‐focused cells have hardly been investigated. The purpose of this paper is to investigate how buyer‐focused cells realise responsiveness....

Purpose – The objective of this paper is to gain a better understanding of the impact of context on the adoption of e‐commerce in supply chains. Design/methodology/approach – A literature review, 45 semi‐structured interviews in four different supply chains in the UK healthcare sector,...

Purpose – The purpose of this study is to analyse the extent of the integration between manufacturers and third party logistics (TPL) providers at present and how the integration is expected to develop in the near future. The focus is on studying what tasks are part of the cooperation, what...