It has often been claimed that services are so much special and featured by challenging characteristics such as "intangibility", "perishability" "simultaneity" and "heterogeneity". This paper will show that indeed services and industrial manufacturing are both featured by same process...

Despite the advantages that literature grants to factoring, its degree of adoption in small and medium-sized enterprises (SMEs) is low. The objective of the research is to establish the determinants in factoring adoption that allow greater access to financing by SMEs. For this purpose, a...

State-owned companies are typically trapped in a bureaucratic system that means they expe-rience difficulties undertaking changes and adapting to environmental changes. Whenever these com-panies attempt a strategic maneuver, a series of complex bureaucratic procedures must be followed. As a...

The paper focuses on meetings as an over-utilized, but often under-structured tool for managerial effectiveness and efficiency. The authors present four different meeting types, more precisely termed team facilitations, as commonly used in aviation by flight crews: Brainstorming, Briefing,...

No concept of corporate management has spread as quickly in global business practice as the Balanced Scorecard (BSC) by Robert S. Kaplan and David P. Norton. This discussion paper examines its origins, theoretical foundation, practical distribution and key points of criticism in the literature a...

The paper focuses on meetings as an over-utilized, but often under-structured tool for managerial effectiveness and efficiency. The authors present four different meeting types, more precisely termed team facilitations, as commonly used in aviation by flight crews: Brainstorming, Briefing,...

Specialists in the field of business administration have tried over time to identify those elements or combination of elements which lead to a higher performance and excellence of companies. One of these models was created and it is applied by the European Foundation of Quality Management. This...

Warren Buffett once famously stated that airlines were infamous for destroying shareholder value . His hindsight proposition to better have taken the Wright brothers out of the sky violently surely was a pointed one, if not entirely serious. This paper seeks to shed some light on the challenges...

In modern market economy, organizations have to take decisions in a flexible, dynamic manner. In the economic environment, the relationship between product - market and competition is becoming more and more complex, as the socio-economic environment itself becomes more diversified and complex....

Frederick Taylor is known as the father of modern management. Taylor’s scientific management revolutionized industry and helped shape the modern organization. Scientific management revolutionized industry because it explains how to increase production by working smarter, not harder. Taylor’s...