1. New modes of project delivery : complex projects -- 2. Understanding the challenges of managing complex projects -- 3. Exploring complex projects -- 4. Clarke Chapman : the port facilities project -- 5. ALSTON : the Pendolino project -- 6. Northumbria water : the regional sludge treatment...

Much has been written about the positive contribution made by the customer to innovation in bespoke and low-volume products like those of construction. Far less attention has been given to the potentially corrosive effects the client might have on innovation. Drawing on three construction case...

The service-led project is driven by the demand for long-term service provision based on the output of a conventional capital good. The project management implications of the extended timeframe for such projects are considered and the added risks and uncertainties associated with planning for an...