Corradini, Flavio; Polini, Andrea; Re, Barbara - In: Business Process Management Journal 21 (2015) 5, pp. 1040-1065
Purpose – Public services can be modelled, analysed and implemented using notations and tools for the business process (BP) abstraction. Applying such an explicit approach public administrations (PAs) can better react to the undergoing transformation in service provisioning and they can...