How efficient are firms at utilizing their technological knowledge stocks? In this paper we focus on a firm's breadth and depth of technological knowledge and investigate their differential effects on two performance measures: return on capital and sales growth. Using a sample of 29...

Purpose – The purpose of this paper is to investigate the efficiency of Malaysian public‐listed software companies in transforming intellectual capital (IC) into corporate values by using the data envelopment analysis (DEA) methodology. Design/methodology/approach – The authors use three...

Insurance companies play a pivotal role in the financial systems of developing countries, wielding substantial influence on systemic financial stability. Thus, understanding their efficiency, performance, and sustainability is paramount for policymakers and stakeholders alike. The aim of this...

Balanced scorecards are having a major impact on executives’ strategic decision making by encouraging their use of future‐oriented, non‐monetary success indicators. This article explains how to create a balanced scorecard with a reasonable number of indicators, set appropriate benchmarks...

Purpose – Selecting appropriate variables for analytical studies is critical for the validity of analysis. It is the same with data envelopment analysis (DEA) studies. In this study, for benchmarking using DEA, the paper seeks to suggest a novel framework based on return on assets (ROA), which...

Purpose – The quantity and quality of available water resources have been recognized limiting factors in development of most of the arid and semi arid regions. The purpose of this paper is to evaluate the efficiency, for water users' associations (WUA), of irrigation project Samrat Ashok Sagar...

Purpose – The purpose of this paper is to benchmark the Indian mobile telecommunication service providers for relative efficiencies. In this paper, a method for benchmarking performance of mobile telecom utilities based on data envelopment analysis (DEA) is presented. The paper discusses some...