Chen, Yan; Tang, Tianwei; Li, Yongjian; Fan, Di - In: Industrial Management & Data Systems 121 (2021) 6, pp. 1435-1456
Purpose: This study examines whether a higher interest alignment between online travel agencies (OTAs; hosting platform) and hotels (business owners) will intensify review manipulation activities. Design/methodology/approach: With a panel data set collected from a Chinese online travel agency...