Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

This book constitutes the refereed proceedings of 12 international workshops held in Tallinn, Estonia, in conjunction with the 10th International Conference on Business Process Management, BPM 2012, in September 2012. The 12 workshops comprised Adaptive Case Management and Other Non-Workflow...

Bedeutung des Softwareprojektmanagements -- Grundlagen und Zusammenhänge -- Methodische Entwicklung des Softwareprojektmanagements -- Praktische Umsetzung -- Entwicklung des Software-Projektmanagements.

Information management is the operational area in organizations devoted to managing information and communication and includes all management activities that relate to information and communication. This textbook and management guide presents the basic principles and functions of information...

Zur Einführung: Warum dieses Buch? -- Die Welt des Wissens in Organisationen im Wandel -- Wissen als zentraler Wettbewerbsfaktor -- Warum ein eigenes Framework? -- Knowledge Excellence: Vorgehen und Konzept -- Die Toolbox -- Best Practice: Knowledge Excellence Fallstudien -- Wissen und Arbeit:...