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Indo-US free trade agreement : prospects for IT-enabled/BPO services
Mukherjee, Arpita; Gupta, Paramita Deb - In: IIMB management review 19 (2007) 3, pp. 231-250
Persistent link: https://www.econbiz.de/10003689651
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Business process outsourcing : oh! BPO ; structure and chaos, fun and agony
Anandkumar, V.; Biswas, Subhasish - 2008
Persistent link: https://www.econbiz.de/10003692847
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Process improvement at Tata Steel using the ASPIRE DMAIC approach
Deshpande, D. P.; Halder, Supratim; Biswas, Suman; … - In: World class applications of Six Sigma : [real world …, (pp. 45-61). 2006
Persistent link: https://www.econbiz.de/10003693090
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Challenges and opportunities of business process outsourcing in India
Mehta, Anju; Armanakis, Achilles; Metha, Nikhil; Irani, … - In: Journal of labor research 27 (2006) 3, pp. 323-338
Persistent link: https://www.econbiz.de/10003383345
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The dynamics of HRM systems in Indian BPO firms
Budhwar, Pawan S.; Luthar, Harsh K.; Bhatnagar, Jyotsna - In: Journal of labor research 27 (2006) 3, pp. 339-360
Persistent link: https://www.econbiz.de/10003383357
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Employee dilemmas in the Indian ITES-BPO sector
D'Cruz, Premilla; Noronha, Ernesto - In: Offshoring and working conditions in remote work, (pp. 60-100). 2010
Persistent link: https://www.econbiz.de/10008651629
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Globalisation and outsourcing : confronting new human resource challenges in India's business process outsourcing industry
Kuruvilla, Sarosh; Ranganathan, Aruna - In: Industrial relations journal 41 (2010) 2, pp. 136-153
Persistent link: https://www.econbiz.de/10008653238
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BPO through the BPM lens : a case study
Bhat, Jyoti M.; Fernandez, Jude; Kumar, Manish; Goel, … - 2010
Persistent link: https://www.econbiz.de/10008655022
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Application study of innovative Quality Circle Programme and its Decision Support System in a gear manufacturing company
Maheshkumar, S.; Vinodh, S.; Devadasan, S. R.; … - In: International journal of process management and … 3 (2009) 1, pp. 24-46
Persistent link: https://www.econbiz.de/10003876507
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Extending the "size matters" debate : drivers of training in three business process outsourcing SMEs in India
Malik, Ashish; Nilakant, Venkataraman - In: Management research review 34 (2011) 1, pp. 111-132
Persistent link: https://www.econbiz.de/10008939255