The UK Government recently announced plans to reform the system that determines how much the state contributes to people's long-term care costs. The reforms will start in 2016 and introduce a lifetime cap on the costs an individual will need to pay towards 'eligible' care and support needs. They...

This paper examines the characteristics of old-age services, and show that delivering social services involves a complex system that can only be achieved with the participation and coordination of multiple stakeholders. This means that the system is unavoidably a network of stakeholders,...