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Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger - In: Marketing science : the marketing journal of the … 16 (1997) 3, pp. 246-255

Persistent link: https://www.econbiz.de/10006921941

Customer Satisfaction Incentives

Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger - In: Marketing science : the marketing journal of the … 13 (1994) 4, pp. 327-350

Persistent link: https://www.econbiz.de/10006942080

Internal Customers and Internal Suppliers

Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger - In: Journal of marketing research : JMR 33 (1996) 3, pp. 268-280

Persistent link: https://www.econbiz.de/10006679195

Customer Satisfaction Incentives

Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger - In: Marketing Science 13 (1994) 4, pp. 327-350

Customer satisfaction incentive schemes are increasingly common in a variety of industries. We offer explanations as to how and when incenting employees on customer satisfaction is profitable and offer several recommendations for improving upon current practice. Faced with employee groups...

Persistent link: https://www.econbiz.de/10008789781

Influence transfers, performance, and performance ratings

Wernerfelt, Birger.; Simester, Duncan I.; Hauser, John R. - Sloan School of Management, Massachusetts Institute of … - 1997

Persistent link: https://www.econbiz.de/10005458458

Fast Polyhedral Adaptive Conjoint Estimation - Polyhedral methods provide new opportunities for question design and estimation in partial-profile conjoint analysis.

Toubia, Olivier; Simester, Duncan I.; Hauser, John R.; … - In: Marketing science : the marketing journal of the … 22 (2003) 3, pp. 273-303

Persistent link: https://www.econbiz.de/10006885939

Polyhedral Methods for Adaptive Choice-Based Conjoint Analysis

Toubia, Olivier; Hauser, John R.; Simester, Duncan I. - In: Journal of marketing research : JMR 41 (2004) 1, pp. 116-131

Persistent link: https://www.econbiz.de/10006648033

Overcoming collusion : using a supervisor to costlessly resolve moral hazard

Simester, Duncan I.; Wernerfelt, Birger.; Hauser, John R. - Sloan School of Management, Massachusetts Institute of … - 1995

Persistent link: https://www.econbiz.de/10005574723

Internal customers and internal suppliers

Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger. - Sloan School of Management, Massachusetts Institute of … - 1995

Includes bibliographical references (p. 25-28).

Persistent link: https://www.econbiz.de/10005587527

Side payments in marketing

Hauser, John R.; Simester, Duncan I.; Wernerfelt, Birger. - Sloan School of Management, Massachusetts Institute of … - 1997

Persistent link: https://www.econbiz.de/10005750523