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Zaman, Marzia (contributor) - 2010

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On the usage of reputation information in the internet of services

König, Stefan - 2012

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Agent-mediated electronic commerce : designing trading strategies and mechanisms for electronic markets ; selected and revised papers

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Encyclopaedia of e-commerce, e-government and digital models for business

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Electronic commerce management for business activities and global enterprises : competitive advantages

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e‐Service quality: overview and research agenda

Barrutia, José M.; Gilsanz, Ainhize - In: International Journal of Quality and Service Sciences 1 (2009) 1, pp. 29-50

Purpose – The purpose of this paper is to highlight research avenues for improving the understanding of electronic service quality (e‐SQ) management, based on a critical review of previous literature. Design/methodology/approach – The conclusions are based on a critical review of previous...

Persistent link: https://www.econbiz.de/10014802419