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Electronic agents on the Internet: A new way to satisfy the consumer?
Wallet-Wodka, Déborah; Rolland, Sylvie - Université Paris-Dauphine (Paris IX) - 2003
satisfaction. Electronic agents represent the future of electronic business. They help the consumers in an environment where all … is to understand the role of electronic agent onconsumer satisfaction. For that purpose, we conducted a little empirical … consumer satisfaction. …
Persistent link: https://www.econbiz.de/10010905420
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Examining the impact of e-retailing convenience dimensions on behavioral intention : the mediating role of satisfaction
Kumar, Rajiv; Sachan, Amit; Dutta, Tanusree - In: Journal of internet commerce 19 (2020) 4, pp. 466-494
Persistent link: https://www.econbiz.de/10012312287
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Self-service technology (web interface) : Bagozzi's self-regulation processes framework to measure Indian customer loyalty
Paul, Thomas John; Jacob, Jayanth - In: International journal of services and operations management 32 (2019) 2, pp. 224-248
Persistent link: https://www.econbiz.de/10012008989
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Building loyalty in e-commerce : does consumer income matter?
Ferreira, Viviane Moura Rocha; Parente, Juracy; … - In: International journal of business and systems research … 14 (2020) 1, pp. 74-94
Persistent link: https://www.econbiz.de/10012168745
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Local food shopping : factors affecting users' behavioural e-loyalty
Blasco-López, Ma Francisca; Recuero Virto, Nuria; … - In: Administrative Sciences : open access journal 8 (2018) 3/47, pp. 1-20
the first study that aims to examine which variables best explain satisfaction and behavioural e-loyalty (to return to the …
Persistent link: https://www.econbiz.de/10012125337
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Factors affecting customers' satisfaction in e-commerce marketplace during COVID-19 pandemic : developing market context
Al Azad, Md. Samim; Harun-or-Rashid, Mohammad - In: International journal of services, economics and management 14 (2023) 1, pp. 1-19
Persistent link: https://www.econbiz.de/10014311171
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
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An empirical investigation of 3D-based information systems success for online retailers
Algharabat, Raed S.; Zamil, Ahmad M. A. Ahmad - In: International journal of technology marketing : IJTMkt 8 (2013) 3, pp. 316-336
Persistent link: https://www.econbiz.de/10010200391
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Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu; Liu, Yong; Suomi, Reima - In: International journal of services technology and management 19 (2013) 4/5/6, pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
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Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade
Moriuchi, Emi; Takahashi, Ikuo - In: Australasian marketing journal 24 (2016) 2, pp. 146-156
Persistent link: https://www.econbiz.de/10011527547