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The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction

Águila-Obra, Ana Rosa del; Padilla-Meléndez, Antonio; … - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1111-1123

Persistent link: https://www.econbiz.de/10009793746

Simultaneous measurement of quality in different online services

Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144

Persistent link: https://www.econbiz.de/10010257790

Relationship of trustworthiness and relational benefit in electronic catalog markets

Gao, Haixia; Liu, Dawei - In: Electronic markets : the international journal on … 24 (2014) 1, pp. 67-75

Persistent link: https://www.econbiz.de/10010337639

Does the Internet make people happier?

Pénard, Thierry; Poussing, Nicolas; Suire, Raphaël - In: The journal of socio-economics 46 (2013), pp. 105-116

Persistent link: https://www.econbiz.de/10010347530

The web : testing impact on individual productivity of users

Leonard, Lori N. K.; Riemenschneider, Cynthia K. - In: Journal of internet commerce 12 (2013) 1/4, pp. 247-267

Persistent link: https://www.econbiz.de/10010248376

Can a click buy a little happiness? : the impact of business-to-consumer e-commerce on subjective well-being

Sabatini, Fabio - 2011

This paper presents the first empirical investigation into the effect of e-shopping on subjective well-being. The analysis relies on a nationally and regionally representative dataset from Italy (n = 4,130) drawn from the 2008 wave of the Survey of Household Income and Wealth (SHIW) carried out...

Persistent link: https://www.econbiz.de/10011524867

The effect of culture in forming e-loyalty intentions : a cross-cultural analysis between Argntina and Spain

Belanche Garcia, Daniel; Casaló Ariño, Luis V.; … - In: Business research quarterly : BRQ 18 (2015) 4, pp. 275-292

Persistent link: https://www.econbiz.de/10011551353

(Virtual) ethnicity, the internet, and well-being

Lindridge, Andrew; Henderson, Geraldine Rosa; Ekpo, Akon E. - In: Marketing theory 15 (2015) 2, pp. 279-285

Persistent link: https://www.econbiz.de/10011494642

Serving students : understanding students' interactions with people and processes using online tools

Small, Felicity; Dowell, David; Crawford, Heather - In: Services marketing quarterly 37 (2016) 4, pp. 209-224

Persistent link: https://www.econbiz.de/10011628454

Understanding the WOM behaviour of e-service users : an empirical study in online travel services

Li, Hongxiu; Suomi, Reima - In: International journal of networking and virtual … 16 (2016) 3, pp. 221-235

Persistent link: https://www.econbiz.de/10011654293