This study is a meta-analysis of relationship marketing (RM) in online retailing. The study builds on the meta-analytic model suggested by Palmatier, Dant, Grewal, and Evans (2006) and extends the framework in the domain of online retailing. Specifically, this study identifies key antecedents...

We conduct a cross-cultural validation of the Consumers’ Need for Uniqueness (CNFU) scale. Using confirmatory factor analysis, the cross-cultural reliability and validity of the CNFU scale developed by Tian, Bearden and Hunter (2001) was tested on the basis of a sample of 1191 consumers from...

The study examines the interactions among the effect of social support provided to an individual by three groups, viz., family, colleagues, and superior, on each dimension of psychological empowerment. On the basis of earlier studies we have considered the following six dimensions of...

The paper introduces the application of a generic, multiple period, two stage stochastic programming based Decision Support System (DSS) in an integrated steel company. We demonstrate that a generic, user friendly stochastic optimization based DSS can be used for planning in a probabilistic...

This paper explores perceptions of service quality in the convenience store (c-store) industry. The study applies the extant SERVQUAL models (Parasuraman, Berry, and Zeithmal, 1988; Dabholkar, Thorpe, and Rentz, 1996) in a c-store context. The study examines the reliability and validity of the...

This paper examines the corporate code of ethics of Indian companies as displayed on their websites. With the Securities and Exchange Board of India (SEBI) having made it mandatory for listed companies to frame a code of conduct and to place it on their websites, the question arises whether...

The US has been a pioneer w.r.t. the modern hub-and-spoke (HS) system which found near unequivocal support among aviation scholars over the last few decades. The author takes a more critical approach with regards to the central role that hub airports play within the ATS, particularly when...

Health performance of Gujarat viewed in terms of the Human Development Index (HDI) portrays it as a medium performer in the country. However, the index of health component for Gujarat is found to be positively contributing to the HDI ranking of the state. It is, therefore, crucial to review the...

We introduce a stochastic optimization based decision support system (DSS) for asset-liability management of a life insurance firm using a multi-stage, stochastic optimization model. The DSS is based on a multi-stage stochastic linear program (SLP) with recourse for strategic planning. The model...

Organizational transformation, which is frequently credited with turning around the fortunes of many organizations, has remained an underrated concept in India. This paper is an attempt to study the transformations that have taken place in organizations operating in India, and thus classify them...