We develop an appointment scheduling model for a healthcare clinic that includes an upper bound on expected patient wait times. We refer to the schedule it produces as an equitable schedule. The operating environment of our focal clinic included three complicating features, all of which are...

Current debates in the insurance and public policy literatures over health care financing and cost control measures continue to focus on managed care and HMOs. The lower utilization rates found in HMOs (compared to traditional fee-for-service indemnity plans) have generally been attributed to...

We propose a dynamic programming framework for retailers of frequently purchased consumer goods in which the prices affect both the profit per visit in the current period and the number of visitors (i.e., store traffic) in future periods. We show that optimal category prices in the...

Consideration of Belbin’s team role model led to the view that some of the roles proposed might require the exercise of control, but others much less so. A hypothesis which indicated which roles might be expected to manifest expressed and wanted control was developed and then tested using...