Purpose – This paper seeks to investigate the impact of e‐mail on individuals and organizations and to provide a framework that frames e‐mail management as a complex and multi‐stranded issue. Design/methodology/approach – The paper employs a multi‐dimensional appraisal of e‐mail...

Deep and grounded understanding of complex socio-technical phenomena, such as business-to-business (B2B) information systems, requires a collaborative process of enquiry where the researcher works with practitioners to make sense and establish meaning. This suggests the need for interventionary...

Deep and grounded understanding of complex socio-technical phenomena, such as business-to-business (B2B) information systems, requires a collaborative process of enquiry where the researcher works with practitioners to make sense and establish meaning. This suggests the need for interventionary...

The benefits of Integrated enterprise-wide information systems (IS), such as Enterprise Resource Planning (ERP) systems, are widely accepted The implementation of such systems in large organisations is established with many in their second or third generation. However, in small to medium-sized...