Purpose: The purpose of this paper is to illuminate concerned companies to develop a better understanding of customer needs through reference of Kano model. Design/methodology/approach: This paper facilitates decision-making process for the productive use of strategy management through a case...

Purpose: The technological advances worldwide are posing challenges for the teaching fraternity. However, certain competencies can enable the teachers to enhance their performance by managing self and adopting flexible teaching and learning tools. The purpose of this paper is to identify,...