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Customer centric HRM
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Beziehungsmarketing
25,187
Relationship marketing
25,159
Personalmanagement
22,034
Human Resource Management
21,873
Konsumentenverhalten
8,728
Consumer behaviour
8,718
Organisationsstruktur
6,509
Organizational structure
5,912
Deutschland
5,656
Theorie
5,361
Kundenzufriedenheit
5,350
Customer satisfaction
5,342
Theory
5,284
Germany
5,247
Dienstleistungsqualität
3,982
Service quality
3,971
Personalpolitik
3,421
USA
2,761
Strategisches Management
2,675
United States
2,630
Markenführung
2,618
Brand management
2,614
Strategic management
2,343
Lieferantenmanagement
2,261
Supplier relationship management
2,260
Unternehmenserfolg
2,234
Firm performance
2,176
Social Web
2,073
Social web
2,071
Personalentwicklung
1,966
Multinationales Unternehmen
1,955
Marketingmanagement
1,936
Marketing management
1,907
Arbeitszufriedenheit
1,864
Markenimage
1,863
Brand image
1,860
Organisatorischer Wandel
1,850
Job satisfaction
1,849
Organizational change
1,835
Transnational corporation
1,800
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Undetermined
15,313
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8,376
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Article
36,334
Book / Working Paper
21,358
Journal
275
Other
27
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Article in journal
26,596
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26,596
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8,273
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8,273
Graue Literatur
3,020
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3,020
Hochschulschrift
2,932
Thesis
2,372
Working Paper
2,060
Collection of articles of several authors
2,058
Sammelwerk
2,058
Arbeitspapier
1,896
Aufsatzsammlung
1,337
Case study
1,182
Fallstudie
1,182
Lehrbuch
918
Textbook
780
Bibliografie enthalten
583
Bibliography included
583
Konferenzschrift
462
Ratgeber
427
Guidebook
398
Dissertation u.a. Prüfungsschriften
300
Conference proceedings
275
Handbook
255
Handbuch
255
Conference paper
215
Konferenzbeitrag
215
Article
197
Reprint
190
Collection of articles written by one author
109
Sammlung
109
Glossar enthalten
101
Glossary included
101
Festschrift
95
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88
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88
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85
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77
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English
42,620
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13,394
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1,331
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235
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197
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93
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81
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57
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47
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17
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17
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16
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12
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1
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Brewster, Chris
129
Bruhn, Manfred
124
Homburg, Christian
118
Budhwar, Pawan S.
110
Scholz, Christian
89
Cooke, Fang Lee
81
Kumar, V.
80
Schuler, Randall S.
76
Wilkinson, Adrian
72
Mayrhofer, Wolfgang
71
Sparrow, Paul R.
71
Warner, Malcolm
68
Wright, Patrick M.
67
Festing, Marion
64
Paauwe, Jaap
63
Collings, David G.
60
Martin, Albert
58
Huber, Frank
57
Rowley, Chris
55
Stock-Homburg, Ruth
55
Verhoef, Peter C.
55
Bryson, Alex
54
Oechsler, Walter A.
54
Han, Heesup
53
Bondarouk, Tanya
51
Hollebeek, Linda D.
50
Thom, Norbert
50
Wagner, Dieter
50
Weber, Wolfgang
50
Bartram, Timothy
49
Herrmann, Andreas
49
Cascio, Wayne F.
48
Bauer, Hans H.
47
Piller, Frank T.
47
Backes-Gellner, Uschi
46
Scullion, Hugh
46
Stauss, Bernd
46
Boselie, Paul
45
Farndale, Elaine
45
Poór, József
45
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Institution
All
Springer Fachmedien Wiesbaden
188
National Bureau of Economic Research
78
Deutsche Gesellschaft für Personalführung
50
Springer-Verlag GmbH
39
Europäische Kommission / Generaldirektion Bildung und Kultur
36
OECD
35
Edward Elgar Publishing
31
IGI Global
30
Haufe-Lexware GmbH & Co. KG
29
Verlag Franz Vahlen
28
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
27
Europäische Kommission / Generaldirektion Wettbewerb
23
Verlag Dr. Kovač
23
Université Paris-Dauphine (Paris IX)
22
Europäische Kommission / Generaldirektion Handel
21
Europäische Kommission / Generaldirektion Wirtschaft und Finanzen
21
Europäische Kommission / Generalsekretariat
21
Europäische Kommission / Generaldirektion Landwirtschaft und Ländliche Entwicklung
20
W. Kohlhammer GmbH
20
Harvard Graduate School of Business Administration
19
Books on Demand GmbH <Norderstedt>
18
Europäische Kommission / Generaldirektion Erweiterung
18
Europäische Kommission / Generaldirektion Regionalpolitik und Stadtentwicklung
18
Bundesvereinigung der Deutschen Arbeitgeberverbände
17
Europäische Kommission / Generaldirektion Forschung und Innovation
17
Europäische Kommission / Generaldirektion Maritime Angelegenheiten und Fischerei
17
Dr. Rainer Hampp <Firma>
16
Europäische Kommission / Generaldirektion Steuern und Zollunion
16
Europäische Kommission / Generaldirektion Umwelt
16
De Gruyter Oldenbourg
15
Europäische Kommission / Generaldirektion Gesundheit und Lebensmittelsicherheit
14
Europäische Kommission / Generaldirektion Gesundheit und Verbraucher
14
Europäische Kommission / Generaldirektion Internationale Zusammenarbeit und Entwicklung
14
Information Resources Management Association
14
UVK Verlagsgesellschaft mbH
14
Erasmus Research Institute of Management
13
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
13
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
13
Nomos Verlagsgesellschaft
13
Society for Human Resource Management
13
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Journal of business research : JBR
767
SpringerLink / Bücher
599
The international journal of human resource management
599
Journal of retailing and consumer services
586
Industrial marketing management : the international journal for industrial and high-tech firms
430
International journal of hospitality management
346
International journal of human resource management
319
Human resource management
252
Human resource management review
250
The journal of services marketing
225
The journal of business & industrial marketing
208
The service industries journal
205
International journal of contemporary hospitality management
181
Journal of strategic marketing
173
Journal of the Academy of Marketing Science
166
Springer eBook Collection
165
Cogent business & management
161
Management revue : socio-economic studies
161
Gabler Edition Wissenschaft
157
Employee relations
156
International journal of electronic customer relationship management : IJECRM
150
Human resource management journal
139
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
137
International journal of manpower
132
Journal of hospitality marketing & management
127
Tourism management : research, policies, practice
125
Journal of marketing
124
Journal of business ethics : JOBE
120
Journal of service research : JSR
120
Europäische Hochschulschriften / 5
119
Journal of travel and tourism marketing
118
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
113
The journal of product & brand management
112
The journal of brand management : an international journal
111
Business horizons
110
Journal of service management
110
Springer eBook Collection / Business and Economics
110
Asia Pacific journal of marketing and logistics
108
Journal of retailing
106
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
105
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Source
All
ECONIS (ZBW)
53,175
USB Cologne (EcoSocSci)
2,345
RePEc
908
ArchiDok
536
EconStor
471
BASE
429
OLC EcoSci
66
USB Cologne (business full texts)
45
Other ZBW resources
19
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Showing
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57,994
Sort
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date (oldest first)
1
Management interner Kunden-Lieferanten-Beziehungen
Künzel, Hansjörg
-
1999
Persistent link: https://www.econbiz.de/10001370930
Saved in:
2
Das Konzept der Auftragsabwicklungssegmente aus personeller und organisatorischer Sicht : eine theoretische und empirische Untersuchung
Frings, Stefan
-
2001
-
1. Aufl
Persistent link: https://www.econbiz.de/10013432115
Saved in:
3
Die kundenorientierte Personalabteilung : Ziele und Prozesse des effizienten HR-Management
Ackermann, Karl-Friedrich
(
ed.
)
-
1998
Persistent link: https://www.econbiz.de/10000980217
Saved in:
4
Navigating plurality in hybrid organizing : the case of sport for development and peace entrepreneurs
Svensson, Per G.
;
Seifried, Chad S.
- In:
Journal of sport management : the official journal of …
31
(
2017
)
2
,
pp. 176-190
Persistent link: https://www.econbiz.de/10011674354
Saved in:
5
Drivers of effort : evidence from employee absenteeism
Bennedsen, Morten
;
Tsoutsoura, Margarita
;
Wolfenzon, Daniel
-
2017
Persistent link: https://www.econbiz.de/10011714441
Saved in:
6
The joint relationship between organizational design factors and HR practice factors on direct care workers' job satisfaction and turnover intent
Kim, Jungyoon
;
Wehbi, Nizar
;
DelliFraine, Jami L.
; …
- In:
Health care management review : HCM review
39
(
2014
)
2
,
pp. 174-184
Persistent link: https://www.econbiz.de/10010356223
Saved in:
7
Corporate hierarchy and organizational learning : member turnover, code change, and innovation in the multiunit firm
Joseph, John
;
Rhee, Luke
;
Wilson, Alex James
- In:
Organization science
34
(
2023
)
3
,
pp. 1332-1352
Persistent link: https://www.econbiz.de/10014321286
Saved in:
8
Revisiting the world management survey in strategy : applications to theory and replication
Scur, Daniela
;
Wolfolds, Sarah
- In:
Strategy Science
9
(
2024
)
1
,
pp. 58-78
Persistent link: https://www.econbiz.de/10014520210
Saved in:
9
Why customer service frustrates consumers : using a tiered organizational structure to exploit hassle costs
Dukes, Anthony
;
Zhu, Yi
- In:
Marketing science : the marketing journal of the …
38
(
2019
)
3
,
pp. 500-515
Persistent link: https://www.econbiz.de/10012038424
Saved in:
10
Team coordination and organizational routines : bottoms up - and top down
Banks, George Christopher
;
Pollak, Jeffrey M.
;
Seers, Anson
- In:
Management decision : MD
54
(
2016
)
5
,
pp. 1059-1072
Persistent link: https://www.econbiz.de/10011517781
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