Kim, Jungsun (Sunny); Erdem, Mehmet; Byun, JeoungWoo; … - In: International Journal of Contemporary Hospitality Management 23 (2011) 6, pp. 739-763
Purpose – The purpose of this study is to investigate the perceived importance of soft skills for hotel employees, their willingness to use electronic learning (e‐learning) as a training tool to improve their soft skills, and the impact of hotel employees' individual characteristics (i.e....