Deep and grounded understanding of complex socio-technical phenomena, such as business-to-business (B2B) information systems, requires a collaborative process of enquiry where the researcher works with practitioners to make sense and establish meaning. This suggests the need for interventionary...

Contemporary conceptions of the planning component of strategy stress the need for an accommodating approach. This is seen alternatively as contingent planning, where commitments are made stage-by-stage as the surrounding situation develops, or as a robust response, where the emphasis is on...