Purpose – This paper aims to emphasize that the best way to implement change is not to micro‐manage but rather focus on a bigger picture. Design/methodology/approach – The paper explains the importance of change, considers the best ways of achieving it, and looks at its implementation at...

Purpose – The aim is to describe the challenges facing Dave Bradley, the new HR chief at defence and security provider QinetiQ, and the ways in which he intends to tackle them. Design/methodology/approach – The article draws on an interview with Dave Bradley, which covers his HR background,...

Purpose – The article aims to explain how leaders who initiate people‐centric reforms can help to create a profitable, harmonious and vibrant organization. Design/methodology/approach – The article illustrates the point through a case study of the work of Sanak Mishra as chief executive of...

Purpose – The purpose of this paper is to chart Vodafone's journey from a conventional office‐based business to a new, uncharted, largely mobile and dynamic strategy. Design/methodology/approach – The paper highlights some of the operational and cultural challenges that the company had to...

Purpose – This paper aims to explain how Waters Corporation – a worldwide provider of analytical‐science solutions to health‐care, environmental, food‐safety, water‐quality and other laboratories – worked with training provider Huthwaite International to improve the knowledge and...

Purpose – The purpose of this paper is to report on the author's five‐year investigation of various approaches to transforming performance. It aims to concentrate in particular on approaches to talent management. Design/methodology/approach – The paper explains that devoting large sums to...