The advent of service-dominant logic has led to increasing attention being given to value experienced by customers in the marketing literature. Customers’ shopping value is multidimensional and consists of two dimensions, namely utilitarian value and hedonic value. The main objective of this...

The value of library and information services in the incorporated South African law firm was investigated with regard to accountability to corporate management. A cost accounting exercise was developed and tested in seven South African law firms of varying size. Cost per practitioner was...