GHENCEA, Adrian; GEREA, Floriana - In: Journal of Knowledge Management, Economics and … 2 (2012) 4, pp. 2-2
As Voice over Internet Protocol (VoIP) technology matures, companies are increasingly adopting it to cut costs, improve efficiency and enhance customer service. Using the Internet as an existing network for integrating data and telecom systems through intelligent VoIP, a range of benefits...