The decision support applications available on today market use to combine the decision analysis of historical databased on On-Line Analytical Processing (OLAP) products or spreadsheet pivot tables with some new reporting facilities as alerts or key performance indicators available in portal...

Information Technology does not solve business problems. Rather, IT can be used as an enabler to meet goals, targets and position the organization in the minds of the customer. A Service Oriented Architecture (SOA) can enable higher level services from more primitive business processes. The...