Kim, Jong-Hyeong; Jang, SooCheong (Shawn) - In: International Journal of Contemporary Hospitality Management 28 (2016) 10, pp. 2247-2266
Purpose This study aims to address a lack of studies on the attributes of ethnic restaurants that influence customers’ perceptions of authenticity. Particularly, this study extended Gilmore and Pine’s authenticity framework (is the offering true to itself and is the offering what it says it...