What is public performance? : an overview -- Strategies and conditions for success -- Performance management : the art of design -- Digital government -- Innovation in the public sector -- Strategic planning and management -- Lean and agile government -- Partnerships in the public sector --...

The ethics of recent productivity improvement strategies requires an open and inclusive dialogue among diverse stakeholders, as well as customer-based accountability. By contrast, the expertise of managers in the past tended to drive a public productivity improvement process that involved little...