Purpose – The purpose of this paper is to study how the software outsourcing teams, namely, vendors, transfer effective knowledge to enhance team performance; it reports on a study of transactive memory system (TMS) theory and makes deep analyses and discussions about the influence of the...

Purpose – The semantic web gives meaning to information so that humans and computers can work together better. Ontology is used to represent knowledge on the semantic web. Web services have been introduced to make the knowledge conveyed by the ontology on the semantic web accessible across...

Purpose – Knowledge management (KM) is an important consideration in e‐government portals to ensure that knowledge flows efficiently between governments, individuals and organisations. A crucial aspect of e‐government portals that has not been addressed adequately is the extent to which KM...

Purpose – This paper aims to investigate how online communities of practice facilitate the embedding of personal professional knowledge in a complex online environment. Design/methodology/approach – This research consisted of exploratory, interpretivist case research, using qualitative...

Purpose – This paper aims to encourage thinking beyond the limits of obsolete and superficial “warfare marketing” by exploring potentially useful lessons from modern military intelligence and strategy for marketing intelligence and planning. Design/methodology/approach – Key contemporary...

Purpose – The purpose of this paper is to examine the knowledge transfer processes of knowledge intensive business service firms by focusing on the knowledge for customer, which is the knowledge about the service provider's products and services, specifically “before‐sale” knowledge, and...

Purpose A multinational company (MNC) looking to locate within a cluster is mainly interested in gaining access to scarce and highly valuable tacit knowledge. The transfer of such resources first requires sharing a certain degree of architectural and specific knowledge. This paper aims to...