Kalite Fonksiyon Gocerimi (KFG) musteri ihtiyac, istek ve beklentilerini tanimlayarak, bu ihtiyaclar ile uyumlu urun ve hizmet gelistirmede kullanilmak uzere gelistirilmis, Toplam Kalite felsefesini benimseyen firmalarda uygulama imkani bulabilen ve pazarda rekabet etme avantaji saglayan en...

Tedarik zincirlerinin degisen pazarlara ve musteri isteklerine uyum yeteneginin olcusu tedarik zinciri esnekligi olarak adlandirilmaktadir. Rekabet gucunu arttirmak ve korumak isteyen tedarik zincirlerinin, esneklik duzeylerini gelistirmeleri gerekmektedir. Yazinda esneklik kavrami cogunlukla...

Financial services are characterised by the integration of customers while the service is being delivered. This integration leads to interruptions and thus delays in the processing of a customer order until for example the customer provides the missing input. Because customer behaviour can only...

The dynamic choice between individual and social learning is explored for a population of autonomous agents whose objective is to find solutions to a stream of related problems. The probability that an agent is in the individual learning mode, as opposed to the social learning mode, evolves over...

Purpose – Although business failure has garnered a plethora of scholarly attention, there remains an ambiguity and lack of clarity about the process and types of attribution after a business failure. This article examines types of attributions after a business failure....

Specialization requirement led the outsourcing preferred intensely by firms. Evidently “logistics activities” constitute an important part in the outsourced business activities. In this study, interviews were conducted with the managers from Turkey's steel pipe production enterprises who...

The manufacturing firms have to monitor their performance to maintain competitive advantages and sustain improvements. In this study, an approach based on Preference Selection Index (PSI) is proposed to calculate the manufacturing performance index at a specific time interval. Unlike many...

This paper examines the centralised monitoring of an upstream supply chain (USC) in the context of a mass customisation production system. We propose an adaptation of the material requirement planning framework to manage demand uncertainty at each stage of the USC. New analytical relations that...

Expanding variety and the number of offered products is attractive for a firm to fit customer needs. Nevertheless, the greater complexity and the proliferation of stock-keeping units (SKUs) without substantial differentiation may not substantially improve customer satisfaction while raising...

Tourism plays a decisive role in the development of cities and regions, however increasing competition between touristic destinations, globalization and new trends produce novel challenges to decision and policy makers. A methodological structure towards grouping diverse highlights of the city...