"The Victorian Novel, Service Work, and the Nineteenth-Century Economy offers a much-needed study of the novel's role in representing and shaping the nineteenth-century service sector. Arguing that prior accounts of the novel's relation to the rise of finance have missed the emergence of a wider...

1 Critical Perspectives on Service Work: An Introduction, Marek Korczynski and Cameron Macdonald -- 2 Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Caf 3.The Globalization of Nothing and the Outsourcing of Service Work -- 4 The Disneyization of Society -- 5...

Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...