IInstruction and more specifically training is playing an increasingly important role in the lives of major businesses, and the rating it receives in terms of efficiency does make a difference. It is in the interest of both management and participants to be informed of the achievement of the...

Experts dealing with environmentally friendly consumer behavior can often meet the problem of the existing gap between positive environmental attitude and green behavior. Despite of the very intensive communication campaigns in connection with environmental problems there are still only a few...

In this study, I address the following questions that are becoming increasingly important to bank managers: How are the levels of customer satisfaction and loyality when chosen online service? What are the unique drivers of online customer satisfaction and dissatisfaction? How is the...

The quality of publications, approximated by the containing journal's quality indicator, is often the basis for hire and promotion in academic and research positions. Over the years a handful of ranking methods have been proposed. Discussing the most prominent methods we show that they are...

The main purpose of the paper is to investigate the applicability of real-time marketing scorecard as a benchmarking tool for measuring and driving dynamic marketing performance in service-dominated sectors. Real-time marketing scorecard is a marketing research platform providing real-time data...