Bortolotti, Thomas; Boscari, Stefania; Danese, Pamela; … - In: International Journal of Operations & Production Management 38 (2018) 2, pp. 554-578
Purpose: The purpose of this paper is to identify the most influential determinants of healthcare employees’ problem-solving capabilities and attitudes towards kaizen initiatives, and clarify how these determinants are related to social outcomes. Design/methodology/approach: Drawing on the...