Purpose: User experience is key for measuring and improving the quality of services, especially in high personal and relation-intensive sectors, such as healthcare. However, evidence on whether and how the organizational model of healthcare service delivery can affect the patient experience is...

Purpose: This study aims to systematically review the literature on the use of customer value for the evaluation of inter-organizational performance, with a wide perspective embracing different contexts and settings. Design/methodology/approach: Searching within the Scopus and ISI Web of...

Chapter 1: Introduction -- Chapter 2: A comprehensive framework on coproduction activation, management and evaluation -- Chapter 3: Co-production activation -- Chapter 4: Coproduction Management -- Chapter 5: Coproduction evaluation -- Chapter 6: Conclusions.

Lo spostamento del fabbisogno assistenziale della popolazione dal livello ospedaliero a quello distrettuale, in particolare residenziale, e il progressivo invecchiamento demografico, stanno richiamando sempre piu l’attenzione degli studiosi e degli opinion leader delle politiche sanitarie,...

Negli ultimi vent’anni si e assistito a un notevole incremento del numero di richieste di risarcimento danni connesse all’attivita sanitaria e dell’ammontare liquidato per tali tipologie di sinistri, che recentemente paiono essersi stabilizzati; i costi crescenti hanno determinato degli...

In recent years in Italy, as in other European countries, profound changes have been introduced in health care both at central and regional levels. Most of them were oriented towards a shift from 'hospital-centered' health care to health care based more on primary care services. This transition...