In a global supply network, the overall improvement of operational efficiency and customer satisfaction can only be achieved through greater co-ordination and collaboration of all the network members. However, full benefits of close co-operation within a global supply network can only be...

Purpose – The purpose of this paper is to introduce a methodology to help evaluate, select, and monitor sustainable supply chain performance measurement that can be integrated into a performance management system (PMS). Design/methodology/approach – Grey‐based neighborhood rough set theory...

Purpose: This paper aims to introduce a web-based pilot system for minimizing the ripple effect (i.e. spreading of the negative impact of an exceptional event along the supply chain from its original position) caused by operational risks in the context of make-to-order supply chains....

Purpose: This paper aims to explore the influence of information technology (IT) capability (i.e. IT exploration and exploitation) on service innovation and ultimately financial performance in manufacturing firms. Moreover, this paper examines the contingent role of cross-functional integration...