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Tourism Management: Analysis,...
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Dienstleistungsqualität
7
Service quality
7
Tourism
7
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Hospitality industry
3
Self-report
3
Turkey
3
Türkei
3
service failure
3
Ability-based
2
Bias
2
Customer service
2
Emotion
2
Hospital
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Managerial abilities
2
Personalmanagement
2
Problem-solving ability
2
Self-efficacy
2
Self-perception
2
Tourism research
2
Tourismusforschung
2
emotion recognition
2
service recovery
2
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Undetermined
11
Free
2
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Article
30
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Article in journal
15
Aufsatz in Zeitschrift
15
research-article
2
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English
21
Undetermined
9
Author
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Koc, Erdogan
29
Boz, Hakan
4
Beyazıt, Mehmet Fuat
2
Kaya, Nihat
2
Ozsahin, Mehtap
2
Topcu, Demet
2
Yurur, Senay
2
Altinay, Galip
1
Ar, Aybeniz Akdeniz
1
Aydin, Gulnil
1
Ayyildiz, Ahu Yazici
1
BOZ, Hakan
1
Bahar, Reyhan
1
Bilgili, Bilsen
1
KOC, Erdogan
1
Kilic, Recep
1
Ozkul, Emrah
1
Ulukoy, Metin
1
Villi, Bilge
1
Yazici Ayyildiz, Ahu
1
Yumusak, Sedat
1
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Published in...
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Tourism management : research, policies, practice
7
The international journal of human resource management
4
Journal of hospitality marketing & management
3
Competitiveness review : an international business journal incorporating Journal of global competitiveness
2
Journal of Hospitality and Tourism Insights
2
Journal of hospitality and tourism insights
2
Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Annals of tourism research : ATR ; a social sciences journal
1
Competitiveness Review: An International Business Journal
1
Journal of travel and tourism marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
15
OLC EcoSci
10
Other ZBW resources
3
BASE
2
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11
Psychoneurobiochemistry of tourism marketing
Koc, Erdogan
;
Boz, Hakan
- In:
Tourism management : research, policies, practice
44
(
2014
),
pp. 140-148
Persistent link: https://www.econbiz.de/10010384230
Saved in:
12
Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan
;
Koc, Erdogan
- In:
Total quality management & business excellence
32
(
2021
)
11
,
pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
Saved in:
13
Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan
;
Boz, Hakan
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
Saved in:
14
The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen
;
Ozkul, Emrah
;
Koc, Erdogan
- In:
Total quality management & business excellence
31
(
2020
)
10
,
pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
Saved in:
15
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
16
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
17
Triangulation in tourism research : a bibliometric study of top three tourism journals
Koc, Erdogan
;
Boz, Hakan
- In:
Tourism management perspectives : TMP
12
(
2014
),
pp. 9-14
Persistent link: https://www.econbiz.de/10010440245
Saved in:
18
An analysis of seasonality in monthly per person tourist spending in Turkish inbound tourism from a market segmentation perspective
Koc, Erdogan
;
Altinay, Galip
- In:
Tourism management : research, policies, practice
28
(
2007
)
1
,
pp. 227-237
Persistent link: https://www.econbiz.de/10007392064
Saved in:
19
Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism...
Koc, Erdogan
- In:
Total quality management & business excellence : an …
17
(
2006
)
7
,
pp. 857-878
Persistent link: https://www.econbiz.de/10007277708
Saved in:
20
An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat
;
Koc, Erdogan
;
Topcu, Demet
- In:
The international journal of human resource management
21
(
2010
)
11
,
pp. 2031-2052
Persistent link: https://www.econbiz.de/10008707371
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