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Psychoneurobiochemistry of tourism marketing
Koc, Erdogan; Boz, Hakan - In: Tourism management : research, policies, practice 44 (2014), pp. 140-148
Persistent link: https://www.econbiz.de/10010384230
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Service quality, emotion recognition, emotional intelligence and Dunning Kruger syndrome
Boz, Hakan; Koc, Erdogan - In: Total quality management & business excellence 32 (2021) 11, pp. 1201-1214
Persistent link: https://www.econbiz.de/10012607237
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Development of hospitality and tourism employees' emotional intelligence through developing their emotion recognition abilities
Koc, Erdogan; Boz, Hakan - In: Journal of hospitality marketing & management 29 (2020) 2, pp. 121-138
Persistent link: https://www.econbiz.de/10012256122
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The influence of colour of lighting on customers' waiting time perceptions
Bilgili, Bilsen; Ozkul, Emrah; Koc, Erdogan - In: Total quality management & business excellence 31 (2020) 10, pp. 1098-1111
Persistent link: https://www.econbiz.de/10012256693
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The influence of customer participation on service failure perceptions
Koc, Erdogan; Ulukoy, Metin; Kilic, Recep; Yumusak, Sedat; … - In: Total quality management & business excellence : an … 28 (2017) 3/4, pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
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Employee attractiveness and customers' service failure perceptions
Villi, Bilge; Koc, Erdogan - In: Journal of hospitality marketing & management 27 (2018) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
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Triangulation in tourism research : a bibliometric study of top three tourism journals
Koc, Erdogan; Boz, Hakan - In: Tourism management perspectives : TMP 12 (2014), pp. 9-14
Persistent link: https://www.econbiz.de/10010440245
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An analysis of seasonality in monthly per person tourist spending in Turkish inbound tourism from a market segmentation perspective
Koc, Erdogan; Altinay, Galip - In: Tourism management : research, policies, practice 28 (2007) 1, pp. 227-237
Persistent link: https://www.econbiz.de/10007392064
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Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism...
Koc, Erdogan - In: Total quality management & business excellence : an … 17 (2006) 7, pp. 857-878
Persistent link: https://www.econbiz.de/10007277708
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An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat; Koc, Erdogan; Topcu, Demet - In: The international journal of human resource management 21 (2010) 11, pp. 2031-2052
Persistent link: https://www.econbiz.de/10008707371