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Tourism Management: Analysis,...
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Dienstleistungsqualität
7
Service quality
7
Tourism
6
Tourismus
6
Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
4
Kundenzufriedenheit
4
Tourism industry
4
Tourismuswirtschaft
4
hospitality
4
Beschwerdemanagement
3
Bibliometrics
3
Bibliometrie
3
Complaint management
3
Gastgewerbe
3
Hospitality industry
3
Turkey
3
Türkei
3
service failure
3
Customer service
2
Emotion
2
Hospital
2
Human Resource Management
2
Intelligence
2
Intelligenz
2
Krankenhaus
2
Kundenservice
2
Personalmanagement
2
Self-report
2
Tourism research
2
Tourismusforschung
2
emotion recognition
2
service recovery
2
services marketing and management
2
tourism
2
Ability-based
1
Arbeitszufriedenheit
1
Bank
1
Betriebsklima
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English
19
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Koc, Erdogan
27
Boz, Hakan
4
Beyazıt, Mehmet Fuat
2
Kaya, Nihat
2
Topcu, Demet
2
Altinay, Galip
1
Ar, Aybeniz Akdeniz
1
Aydin, Gulnil
1
Ayyildiz, Ahu Yazici
1
BOZ, Hakan
1
Bahar, Reyhan
1
Bilgili, Bilsen
1
KOC, Erdogan
1
Kilic, Recep
1
Ozkul, Emrah
1
Ozsahin, Mehtap
1
Ulukoy, Metin
1
Villi, Bilge
1
Yazici Ayyildiz, Ahu
1
Yumusak, Sedat
1
Yurur, Senay
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Tourism management : research, policies, practice
7
The international journal of human resource management
4
Journal of hospitality marketing & management
3
Competitiveness review : an international business journal incorporating Journal of global competitiveness
2
Journal of hospitality and tourism insights
2
Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Annals of tourism research : ATR ; a social sciences journal
1
Journal of Hospitality and Tourism Insights
1
Journal of travel and tourism marketing
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
15
OLC EcoSci
10
BASE
2
Other ZBW resources
1
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21
Total quality management and business excellence in services: The implications of all-inclusive pricing system on internal and external customer satisfaction in the Turkish tourism...
Koc, Erdogan
- In:
Total quality management & business excellence : an …
17
(
2006
)
7
,
pp. 857-878
Persistent link: https://www.econbiz.de/10007277708
Saved in:
22
An analysis of snow options for ski resort establishments
Beyazıt, Mehmet Fuat
;
Koc, Erdogan
- In:
Tourism management : research, policies, practice
31
(
2010
)
5
,
pp. 676-684
Persistent link: https://www.econbiz.de/10008409567
Saved in:
23
An exploratory analysis of the influence of human resource management activities and organizational climate on job satisfaction in Turkish banks
Kaya, Nihat
;
Koc, Erdogan
;
Topcu, Demet
- In:
The international journal of human resource management
21
(
2010
)
11
,
pp. 2031-2052
Persistent link: https://www.econbiz.de/10008707371
Saved in:
24
Book review
Koc, Erdogan
- In:
Tourism management : research, policies, practice
29
(
2008
)
5
,
pp. 1049-1051
Persistent link: https://www.econbiz.de/10008883516
Saved in:
25
The New Agritourism: Hosting Community & Tourists on Your Farm
Koc, Erdogan
- In:
Annals of tourism research : ATR ; a social sciences journal
35
(
2008
)
4
,
pp. 1085-1087
Persistent link: https://www.econbiz.de/10008891003
Saved in:
26
Balkan Departures: Travel Writing from Southeastern Europe
Koc, Erdogan
- In:
Tourism management : research, policies, practice
31
(
2010
)
6
,
pp. 963-965
Persistent link: https://www.econbiz.de/10008443907
Saved in:
27
An analysis of seasonality in monthly per person tourist spending in Turkish inbound tourism from a market segmentation perspective
Koc, Erdogan
;
Altinay, Galip
- In:
Tourism management : research, policies, practice
28
(
2007
)
1
,
pp. 227-237
Persistent link: https://www.econbiz.de/10007392064
Saved in:
28
An overview of tourism and hospitality scales : discussion and recommendations
Koc, Erdogan
;
Ayyildiz, Ahu Yazici
- In:
Journal of hospitality and tourism insights
5
(
2022
)
5
,
pp. 927-949
Persistent link: https://www.econbiz.de/10013483073
Saved in:
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