Nikolova, Natalia; Reihlen, Markus; Schlapfner, Jan-Florian - In: Scandinavian Journal of Management 25 (2009) 3, pp. 289-298
Summary Based on the investigation of seven consultancy projects within an international technical consulting firm, we identify three major practices that characterize client-consultant interaction - shaping impressions, problem-solving, and negotiating expectations - and discuss their...