Intro -- Title Page -- Copyright -- Contents -- Foreword by Condoleezza Rice -- Preface: Post-Industrial Society -- 1. Punctuated Equilibrium -- 2. Digital Transformation -- 3. The Information Age Accelerates -- 4. The Elastic Cloud -- 5. Big Data -- 6. The AI Renaissance -- 7. The Internet of...

Leverage the cloud into competitive advantage through optimized customer experienceCustomer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC...