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The influence of green practices by non-green hotels on customer satisfaction and loyalty in hotel and tourism industry

Yusof, Yusnita; Awang, Zainudin; Jusoff, Kamaruzaman; … - In: International journal of green economics 11 (2017) 1, pp. 1-14

Persistent link: https://www.econbiz.de/10011742306

Insights into customer online reviews of service quality in hotels : evidence from Vietnam

Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292

Persistent link: https://www.econbiz.de/10013369910

Drivers of service productivity in the hospitality industry : a customer perspective

Ha Thu Nguyen; Anh Thi Tu Le; Truong Trong Hoang - In: International journal of productivity and quality … 39 (2023) 4, pp. 464-489

Persistent link: https://www.econbiz.de/10014364110

Evaluation of customer satisfaction attributes on hospitality services

Otoo, Frank Nana Kweku; Kaur, Manpreet; Ameyaw, Godfred … - 2022

Persistent link: https://www.econbiz.de/10013407364

Hotel customer retention : a study of customers' perspectives in an emerging market

Adzoyi, Paulina N.; Blomme, Robert J.; Honyenuga, Ben Q. - In: Advances in hospitality and leisure 17 (2022), pp. 21-36

Persistent link: https://www.econbiz.de/10014309047

The role of cultural differences in customer retention : evidence from the high-contact service industry

Fam, Kim Shyan; Boon Liat Cheng; Cham Tat Huei; Yi, … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 1, pp. 257-288

Persistent link: https://www.econbiz.de/10014230003

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845

Razvojni resursi i suvremeni management u hotelijerstvu : stručni seminar ; suvremeni hotelski management, medunarodni standardi u hotelijerstvu, hotelska informatika ; zbornik rad...

Srića, Velimir (contributor) - 1993

Persistent link: https://www.econbiz.de/10000869619

Croatia

McKelvie, Jenny - In: Country reports / Mintel International Group (2007) 1

Persistent link: https://www.econbiz.de/10003443169

Work productivity in the Croatian hotel industry - funadamentals and concepts for achieving growth and competitiveness

Avelini Holjevac, Ivanka - In: South-east European journal of economics and business 5 (2010) 1, pp. 85-90

Persistent link: https://www.econbiz.de/10003993971