This paper is based on a real life example of a department in a county council in the UK in 2002. The paper uses this simple example to raise generic issues of process definition and performance measurement. It then uses these issues to clarify the challenges in implementing a balanced business...

Despite improved employment performance across the OECD in the late 1990s, unemployment remains a key issue for analysis and debate among policy makers. This paper outlines the experience and developing policy of “New Labour” in the UK, the philosophy of the “Third Way” associated with...