Desouza, Kevin C.; Raider, Jeffrey J. - In: Business Process Management Journal 12 (2006) 2, pp. 129-134
Purpose – Recently, the demise of the dot.com mania, coupled with slow economic growth has caused organizations to cut costs in an attempt to improve efficiency and the bottom line. Discontinuing or suspending knowledge management efforts and disbanding the chief knowledge officers' (CKOs)...