Nicolini, Davide; Waring, Justin; Mengis, Jeanne - In: Social Science & Medicine 73 (2011) 2, pp. 217-225
This paper examines the challenges of investigating clinical incidents through the use of Root Cause Analysis. We conducted an 18-month ethnographic study in two large acute NHS hospitals in the UK and documented the process of incident investigation, reporting, and translation of the results...